Customer Survey

Please take our 2 minute survey to help us understand the needs of our customers. There are only 14 questions after your information. As a thank you you will recive by mail a discount coupon for $25.00 off any service or installed item from Ralph's Heating Service,Inc. The coupon should arrive ia aproximatly 5 to 7 days Only one discount coupon per household.
First Name
Last Name
Phone
E-mail
Address
City
State
Zip Code

Do you have a smoke detector in your home?	yes no
Do you have a carbon monoxide detector in your home?	yes no
What type of heating system is in your home?
Gas furnace Electric furnace Boiler Space heater Other
What type of air-conditioning do you have?
Central Window Mini split Portable None
Mark all of the following that apply.
Unbalanced temperatures Excessive gas bills Dry air or static electricity Excessive electric bills Allergies Unusual amounts of dust
Age of your heating system?
1 – 5 years 6 – 10 years 11 – 20 years unknown
Age of your cooling system?
1 – 5 years 6 – 10 years 11 – 20 years unknown
When was the last time your furnace was serviced?
This year Last year 2 years or over unknown
For what reason did you have your furnace serviced last?
General cleaning No heat call Noise Other
Do you consider your home comfortable?
In the winter yes no In the summer yes no
If you had the following choices for a non-emergency appointment, which would be most convenient?
Morning 8:00am – 12:00pm Afternoon 12:00pm – 4:00pm Evening 4:00pm – 8:00pm
Would a non-emergency appointment be better scheduled?
Monday through Friday Saturday Sunday
Put in order 1 – 4 what is most important when purchasing a new furnace or a/c 1 being most important.
Financing options Efficiency Price Professionalism
Please tell us something you feel would be an important service or product we should provide as a heating & cooling professional. Along with any other comments you may have.